Refund Policy
Last Updated: January 15, 2025
At Pyralox, we understand that financial decisions require careful consideration. We've structured our refund policy to protect your interests while maintaining the integrity of our investment application services.
This policy applies to all services purchased through pyralox.info and reflects our commitment to transparency in every transaction.
Refund Eligibility Criteria
You may be eligible for a refund under specific circumstances. We review each request individually because financial services require personalized assessment.
- Service cancellation within 14 days of purchase with minimal platform usage
- Technical issues that prevent access to purchased services for more than 72 hours
- Duplicate charges or billing errors confirmed by our payment team
- Services not delivered as described in your purchase agreement
- Account closure requests made before accessing premium features
Non-Refundable Situations
Some scenarios don't qualify for refunds. This isn't about being difficult—it's about maintaining fair practices for everyone using our platform.
- Services used beyond the 14-day evaluation period
- Investment decisions made using our applications, regardless of outcome
- Change of mind after accessing proprietary tools or market data
- Third-party integration fees or external service charges
- Annual subscriptions past the 30-day mark
Submit Your Request
Contact our support team at [email protected] with your account details and reason for the refund. Include your transaction ID and purchase date to speed things up.
Review Process (3-5 Business Days)
Our team examines your request against our eligibility criteria. We might ask for additional information if something isn't clear. Most decisions happen within three days.
Decision Notification
You'll receive an email with our decision. If approved, we'll outline the next steps. If denied, we'll explain why and discuss possible alternatives.
Processing (7-10 Business Days)
Approved refunds typically appear in your account within 7-10 business days. The exact timing depends on your payment provider and bank processing schedules.
Payment Method Specific Information
| Payment Method | Processing Time | Special Considerations |
|---|---|---|
| Credit Card | 7-10 business days | Refund appears as credit on next statement cycle |
| Debit Card | 5-7 business days | Direct deposit to linked account |
| Bank Transfer | 10-14 business days | Requires account verification; international transfers may take longer |
| PayPal | 3-5 business days | Fastest option; credited directly to PayPal balance |
Important Notes About Refunds
Refunds are processed in the original currency of your purchase. If exchange rates have changed, the amount you receive might differ slightly from what you paid.
We don't refund transaction fees charged by payment processors or banks. These third-party costs are outside our control.
Partial Refunds and Pro-Rata Calculations
Sometimes a full refund isn't appropriate, but a partial refund makes sense. We calculate these based on the actual service period used.
Annual Subscription Adjustments
If you cancel an annual subscription within 30 days, we'll refund the unused portion minus one month's service at the equivalent monthly rate. Beyond 30 days, the subscription runs its course without refund, though you can cancel auto-renewal anytime.
Service Downgrades
Switching from a premium tier to a basic plan mid-cycle? We'll credit your account with the difference for the remaining period. This credit applies to your next billing cycle rather than being issued as a cash refund.
Belgian Consumer Protection
As a company operating in Belgium, we comply with EU consumer rights directives. Belgian residents have additional protections under local law.
You have the right to withdraw from distance contracts within 14 days without providing a reason, provided you haven't used the services extensively.
Dispute Resolution
If you're unhappy with our refund decision, you can request escalation to our customer relations manager. We're also registered with the Belgian ODR platform for formal disputes.
Most disagreements get resolved through conversation rather than formal proceedings.
Special Circumstances
Technical Failures
Platform downtime happens, though we work hard to minimize it. If you lose access to purchased services for more than 72 consecutive hours due to technical problems on our end, you're entitled to a prorated refund or service extension.
Account Termination by Pyralox
Should we terminate your account for terms of service violations, refunds typically aren't provided. However, if we made an error in termination, we'll restore your account and compensate for lost access.
Service Discontinuation
If we discontinue a service you've paid for, we'll provide either a full refund for the unused period or migration to an equivalent service at no additional cost. Your choice.
Processing Fees and Administrative Costs
We don't charge fees for processing legitimate refund requests. However, if you request multiple refunds within a short period, we might ask about patterns that suggest policy abuse.
How We Handle Refund Requests
Every refund request gets reviewed by an actual person, not an algorithm. We look at your account history, usage patterns, and the specific circumstances of your request.
We aim for fairness over rigid rule-following. If you have a legitimate reason that doesn't fit neatly into our standard categories, we'll still consider it. Just explain your situation clearly.
Documentation Requirements
For most refund requests, your account information is enough. Technical issue claims might require screenshots or error messages. Billing disputes need transaction records from your bank or payment provider.
The more context you provide upfront, the faster we can process your request.