Information We Collect

When you use Pyralox, we collect different types of information depending on how you interact with our platform. Some of this you provide directly, while other data is collected automatically as you use our services.

Information You Provide

• Account registration details including your name, email address, phone number, and date of birth
• Identity verification documents required under Belgian financial regulations
• Banking information and payment details for transactions
• Investment preferences and financial goals you share with us
• Communications you send to our support team
• Profile information and settings you customize within the application

Automatically Collected Data

Our systems collect technical information about how you interact with Pyralox. This includes your IP address, device type, browser information, and activity logs showing which features you use and when. We also track performance metrics to help us improve the application's reliability and speed.

How We Use Your Information

We use your data to provide and improve our investment services. Here's what that actually looks like in practice:

We don't use your information for purposes beyond what's necessary to run and improve Pyralox. And we won't sell your personal data to third parties—that's not our business model.

Data Sharing and Third Parties

Running a financial services platform means we sometimes need to share your information with other organizations. But we're selective about who gets access and why.

Who We Share With

• Banking partners and payment processors who handle your transactions
• Identity verification services required under Belgian KYC regulations
• Cloud infrastructure providers who store our data securely
• Customer support tools that help us respond to your questions
• Belgian financial regulators when legally required
• Professional advisors including auditors and legal counsel

International Data Transfers

Your data is primarily stored on servers located within the European Economic Area. However, some of our service providers operate globally, which means your information might be transferred outside the EEA in specific situations.

When we transfer data internationally, we use standard contractual clauses approved by the European Commission. These legal agreements ensure your information receives the same level of protection it would have in Belgium, regardless of where it's processed.

Your Privacy Rights

Under GDPR and Belgian data protection laws, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights:

Access Your Data

You can request a copy of all personal information we hold about you. We'll provide this in a commonly used electronic format within 30 days of your request. Just email us at [email protected] with "Data Access Request" in the subject line.

Correction and Updates

Found something incorrect in your profile? You can update most information directly in your account settings. For changes to verified identity information, contact our support team—we'll need to reverify some details for security reasons.

Data Deletion

You have the right to request deletion of your personal data. However, Belgian financial regulations require us to retain certain transaction records for seven years. We'll delete everything else and explain what we're legally required to keep.

Object to Processing

You can object to how we process your data in certain situations, particularly for marketing purposes or automated decision-making. We'll stop processing your information unless we have compelling legitimate grounds to continue.

Data Portability

Want to move your data to another service? You can request a machine-readable copy of information you've provided to us. This makes it easier to switch to a different investment platform if you choose.

Security Measures

We've implemented multiple layers of security to protect your information from unauthorized access, alteration, or destruction. Here's what we do:

• End-to-end encryption for all data transmitted between your device and our servers
• Encrypted storage for sensitive information like financial details and identity documents
• Multi-factor authentication to prevent unauthorized account access
• Regular security audits and penetration testing by independent experts
• Strict access controls limiting employee access to personal data
• Continuous monitoring for suspicious activity and potential security threats
• Secure backup systems with encrypted storage in geographically separate locations

While we take security seriously and use industry-standard protections, no system is completely invulnerable. If we detect a data breach that affects your information, we'll notify you and the Belgian Data Protection Authority within 72 hours as required by law.

Data Retention

We keep your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods:

After these periods expire, we securely delete or anonymize your information so it can no longer identify you. Anonymized data may be retained longer for statistical analysis and service improvement.

Cookies and Tracking

Pyralox uses cookies and similar technologies to make our application work properly and understand how people use our services. When you first visit, you'll see a notice explaining our cookie use and asking for your consent where required.

Essential Cookies

These are necessary for the application to function. They remember your login session, security settings, and preferences. We don't need your consent for these because they're required to deliver the service you've requested.

Analytics Cookies

These help us understand which features people use most and where they encounter problems. We use this information to improve the application's design and functionality. You can opt out of analytics cookies through your account settings.

Managing Cookies

You can control cookies through your browser settings or our cookie preference center. Keep in mind that disabling certain cookies might affect how well Pyralox works for you.

Children's Privacy

Pyralox's investment services are not intended for anyone under 18 years old. We don't knowingly collect personal information from children. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice in the application at least 30 days before the changes take effect.

The effective date at the top of this policy shows when it was last updated. We encourage you to review this policy periodically to stay informed about how we protect your information.

Automated Decision Making

We use automated systems to help detect fraudulent activity and assess certain types of risk. These systems analyze patterns in transaction data and account behavior to flag potential security issues.

You have the right to request human review of any automated decision that significantly affects you. If our automated systems flag your account for unusual activity, you can contact support to have a person review the decision and explain the reasoning behind it.